Nov 7, 2012 Ξ Leave a comment

The not-so-good-at-writing SME

posted by Tenneti
The not-so-good-at-writing SME

A good amount of experts are not comfortable penning down their ideas. They have all the required technical expertise, but lack the skill to explain it on paper. Most of them appreciate the work done by technical writers as they respect people with a flair for language.

You need to understand their communication style to gather the required information. It might take some while to learn their common communication mistakes. Some people use words in the wrong place. While others use long convoluted sentences with many grammatical mistakes to hide their poor communication skills. Identify the pattern and retrieve the required information from them. Unless you are asked to help, never step forward to correct their communication skills.

How to deal with them?

To deal with this kind of experts and gather information from them:

  • Arrange for interviews, discussions, and demo sessions with them and document the snippets of information that you get from them.
  • Avoid asking them to write some content and provide inputs to you. Instead, pick up the phone and ask them. Even if they write, it might not be of much help as the content might be too technical for you to appreciate.
  • Understand the technical jargon behind the product and approach the experts with this knowledge.
  • Get the content reviewed by them a couple of times to make sure it is technically accurate.
  • Appreciate their technical expertise at every given opportunity to avoid any insecurities.

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