A good amount of experts are not comfortable penning down their ideas. They have all the required technical expertise, but lack the skill to explain it on paper. Most of them appreciate the work done by technical writers as they respect people with a flair for language.
You need to understand their communication style to gather the required information. It might take some while to learn their common communication mistakes. Some people use words in the wrong place. While others use long convoluted sentences with many grammatical mistakes to hide their poor communication skills. Identify the pattern and retrieve the required information from them. Unless you are asked to help, never step forward to correct their communication skills.
To deal with this kind of experts and gather information from them:
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